Legal Assist

The legal service also provides for standard legal documents such as a domestic worker employment contract, maintenance kit, offer to purchase, small claims court kit, Road Accident Fund, etc. The legal advisors will also peruse and evaluate agreements. In addition, the in-house attorneys will refer the subscriber to a practicing attorney for a first 30 minute consultation at no cost.

Incident Location Legal advice and guidance are provided wherever the member requires assistance inside or outside the borders of South Africa but limited to an incident in South Africa only.

Eligible Members Service will be provided to the main member and the main member's immediate family members when legal advice or assistance is required. Prior to rendering any service, membership will be validated in terms of an active membership database. Should it not be possible to verify active membership, the member will be provided telephonic legal advice but referral to a practicing attorney will only take effect once proof of active membership is received.

Condition Additional consultation in excess of the first 30 minutes is arranged between the member and the attorney and paid for by the member.

Key Benefits

Service Providers In respect of the 30 minute free consultation with a practicing attorney, the Classic Loyalty network of legal service providers are all independent contractors. Contractual obligations of the referral attorney are agreed to between the member and the attorney and the Astral Group Emerald 24/7 Helpline is as such not liable for loss, damage or unsatisfactory consultation of the service provider. The Astral Group Emerald 24/7 Helpline will however, make every effort to resolve any dispute that may arise, conditional upon the complaint being received in writing within 10 days of the incident.

Benefits and Limits The service is not limited in terms of number of calls for advice, assistance or referrals per family or per benefit term.

Other Services

Home Assist

Advanced Assist will provide parents with "peace of mind " that either due to circumstances or unavailability, professional assistance and guidance will be accessible to their children at agreed hours five days a week.

Teacher Assist

The tutor service is provided by qualified and practicing education specialists. Tutors are highly qualified, opracticing teachers who are at the forefront of teaching practices and curricula.

Discount Partnership

Our Discount Partners offer up to 35% discount but you have to follow the instructions on the discount page in order to view if you qualify for the discount partnership.

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